CANCELLATION & REFUND POLICY

1. POLICY OVERVIEW

TURFORA facilitates online hourly sports turf slot reservations for partner venues. This policy describes the terms governing cancellations, slot rescheduling, and refund requests for customer online bookings.

3. REFUND ELIGIBILITY

• Venue Unavailability / Technical Issue: If a booked slot cannot be fulfilled due to severe weather, floodlight failure, or venue maintenance, the customer is eligible for a 100% refund or slot reschedule.
• Timely Cancellation Requests: Requests made at least 6 hours prior to slot time are reviewed according to the specific partner turf's operational policy.
• Late Cancellations / No-Shows: Cancellations requested less than 6 hours prior to the slot time or player no-shows on match day are non-refundable.

4. REFUND PROCESSING & TIMELINES

Approved refunds are processed manually by TURFORA operations support back to the original payment source (UPI, Credit/Debit Card, or Netbanking via Razorpay). Refunds typically reflect in the customer's bank account within 5 to 7 business days depending on the issuing bank.

5. TOURNAMENT REGISTRATIONS EXCLUDED

Tournament entry fees and team registrations are strictly offline Pay-at-Venue transactions handled directly by tournament organizers. Online payment gateway refund policies apply exclusively to hourly sports turf slot bookings.